Terms of Service

Last updated: [Insert Date]

Welcome to Neclune (the "Site," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of [neclune.com] and any purchases you make with us. By using our Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

1. About Us

Neclune is operated by [Business/Entity Name], located at [Street Address], Midland WA 6056, Australia. [ABN/ACN if applicable].

2. Eligibility

You must be at least 18 years old, or have the consent of a parent or guardian, to place an order with us.

3. Products

We sell neck massagers and related wellness accessories. We make reasonable efforts to display product colors, features, and specifications accurately, but we do not guarantee that descriptions, images, or other content are completely free of errors. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice.

Our products are designed for general relaxation and wellness purposes only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. If you have a pre-existing health condition, are pregnant, or have a pacemaker or other implanted medical device, consult your doctor before use.

4. Pricing and Payment

All prices are listed in [AUD/USD] and are subject to change without notice. We accept payment via the methods displayed at checkout, including major credit/debit cards, PayPal, Apple Pay, and Google Pay. By providing payment information, you confirm that you are authorized to use the payment method provided.

5. Order Acceptance

Your order is an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, errors in pricing or product information, or stock unavailability. If we cancel an order after payment has been taken, we will issue a full refund.

6. Shipping

Shipping costs, timeframes, and destinations are set out in our Shipping Policy. Risk of loss and title to products pass to you upon our handover of the product to the shipping carrier.

7. Returns and Refunds

Returns and refunds are governed by our Refund Policy, which forms part of these Terms.

8. Intellectual Property

All content on this Site — including text, graphics, logos, images, and software — is owned by or licensed to Neclune and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works from our content without our prior written permission.

9. User Conduct

You agree not to use the Site to:

• Violate any applicable law or regulation
• Infringe the rights of any third party
• Transmit any harmful code, malware, or unsolicited advertising
• Attempt to gain unauthorized access to our systems

10. Limitation of Liability

To the maximum extent permitted by law, Neclune and its owners, employees, and affiliates will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or our products. This does not exclude any liability that cannot be excluded under the Australian Consumer Law or other applicable law.

11. Indemnity

You agree to indemnify and hold Neclune harmless from any claims, damages, or expenses arising from your breach of these Terms or misuse of our products.

12. Governing Law

These Terms are governed by the laws of Western Australia, Australia, without regard to conflict of law principles. Any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia, except where local consumer protection laws in your country of residence provide otherwise.

13. Changes to These Terms

We may update these Terms from time to time. Changes take effect once posted on this page. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.

14. Contact Us

Neclune [Street Address], Midland WA 6056, Australia Email: [support email]