Shipping Policy

Last updated: [Insert Date]

We ship Neclune products worldwide. Here's what to expect when you place an order.

Where We Ship

We currently ship to all countries [confirm if there are any exceptions]. If we are unable to deliver to your location for any reason, we will contact you to arrange a refund or alternative solution.

Processing Time

All orders go through an in-house quality check before they are packaged and handed to our shipping carrier. Please allow [1–3] business days for order processing before your item ships. You will receive an email with tracking information once your order is on its way.

Processing times may occasionally be longer during sales, promotions, or due to circumstances outside our control (e.g. carrier delays, customs holds, public holidays).

Shipping Times

Estimated delivery times after processing:

These are estimates only and are not guaranteed. Delivery times may vary due to customs processing, local courier delays, or other factors beyond our control.

Shipping Costs

[Insert your shipping rates here, e.g.: "Shipping is calculated at checkout based on your location and order weight." OR "We offer free shipping on all orders over $X."]

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number and link. Please allow up to 48 hours for tracking information to update after dispatch.

Customs, Duties, and Taxes (International Orders)

For orders shipped outside Australia, your order may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the price of your order or shipping cost. We recommend checking with your local customs office if you are unsure of potential charges.

Lost, Delayed, or Missing Packages

If your order hasn't arrived within the estimated delivery window, please contact us at [support email] with your order number so we can investigate with the carrier. If a package is confirmed lost in transit, we will arrange a replacement or refund in line with our Refund Policy.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer, but we'll do our best to help redirect the package where possible.

Contact Us

Neclune [Street Address], Midland WA 6056, Australia Email: [support email]