Refund policy

Refund Policy

Last updated: [Insert Date]

At Neclune, we want you to be completely satisfied with your purchase. This Refund Policy explains how our 30-Day Money-Back Guarantee works and how to request a refund, replacement, or repair.

30-Day Money-Back Guarantee

We offer a 30-Day Money-Back Guarantee on all Neclune products. If your item arrives faulty, damaged, or not as described, you may request a refund or replacement within 30 days of the delivery date.

This guarantee covers:

  • Items that arrive damaged or broken
  • Items with a manufacturing fault or defect
  • Items that are significantly different from what was advertised on our site

This guarantee does not cover:

  • Change-of-mind returns (we are not currently offering change-of-mind refunds)
  • Damage caused by misuse, accident, or normal wear and tear
  • Items returned after the 30-day window without prior approval

How to Request a Refund

  1. Email us at [support email] within 30 days of delivery, including your order number and photos/video showing the fault or issue.
  2. Our team will review your request, generally within [2–3] business days.
  3. If approved, we will email you a prepaid return shipping label — return shipping is free for approved claims.
  4. Once we receive and inspect the returned item, we will process your refund to your original payment method.

Refund Processing Times

  • Refunds are issued to your original payment method within [5–10] business days of us receiving the returned item.
  • Depending on your bank or card provider, it may take a further 3–10 business days for the funds to appear in your account.

Replacements

If you would prefer a replacement instead of a refund for a faulty item, let us know when you contact us and we will arrange this at no extra cost, subject to stock availability.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We can only cancel orders that have not yet been shipped. Once an order has shipped, it is covered by this Refund Policy and our standard return process instead.

Your Consumer Law Rights

Nothing in this policy limits or excludes any rights or remedies you have under the Australian Consumer Law (ACL) or other applicable consumer protection laws in your country, including your right to a refund, replacement, or repair for goods that are faulty, not fit for purpose, or significantly different from their description.

Contact Us

If you have any questions about this Refund Policy, please contact us:

Neclune [Street Address], Midland WA 6056, Australia Email: [support email] Phone: [support phone, optional]